Privacy Policy

Information We Collect

The information we collect depends on how you interact with Lux Carbon and which marketplace services you use.

Account Information

When you create an account, we may collect your name, email address, username, account credentials, account type and related profile information.

Contact Information

When you contact Lux Carbon or communicate with a seller through the marketplace, we may process your name, email address, telephone number, message content and other information you voluntarily provide.

Order and Inquiry Information

When you submit an order, quotation request or product inquiry, we may process product details, quantities, delivery information, order references and communications associated with your request.

Seller Information

Seller accounts may require business information, store details, contact information, product listings, subscription details, billing information and other information necessary to operate or verify a marketplace account.

Technical Information

Technical information may be collected automatically, including IP address, browser type, device type, operating system, requested pages, referring pages, timestamps and security logs.

Usage and Cookie Information

Subject to your cookie choices and applicable law, Lux Carbon may collect information about website usage, including pages viewed, searches, interactions and session information.

How We Use Personal Information

Lux Carbon may use personal information where reasonably necessary to operate, secure and improve the marketplace and provide requested services.

• Create and manage buyer and seller accounts.
• Provide marketplace functionality and seller tools.
• Process product inquiries, requests and marketplace orders.
• Forward relevant customer information to the applicable seller.
• Enable communication between customers and independent sellers.
• Manage seller subscriptions and marketplace services.
• Provide customer, seller and technical support.
• Send transactional and service-related communications.
• Protect accounts and the marketplace against fraud and abuse.
• Maintain website security and investigate technical problems.
• Improve marketplace performance and functionality.
• Enforce our Terms of Use and marketplace policies.
• Comply with applicable legal and regulatory obligations.

Legal Bases for Processing

Where GDPR, UK GDPR or similar data protection laws apply, Lux Carbon processes personal information using an appropriate legal basis.

Contract

Processing may be necessary to create an account, provide marketplace functionality, administer seller services or provide another service requested by you.

Legitimate Interests

Information may be processed for legitimate business purposes such as operating the marketplace, improving services, preventing fraud, maintaining security and protecting the platform.

Legal Obligation

Information may be processed or retained where necessary to comply with applicable law, regulatory requirements or other legal obligations.

Consent

Where required, we rely on consent for optional cookies, analytics technologies or marketing communications.

Marketplace Transactions and Independent Sellers

Lux Carbon provides marketplace infrastructure that allows independent sellers and prospective customers to discover products and communicate.

When you submit an inquiry, order request or other transaction-related information, relevant information may be provided to the seller responsible for the applicable product.

This information may include:

• Your name and contact information.
• Products and quantities requested.
• Delivery information.
• Vehicle or fitment information you provide.
• Messages required for the seller to respond.

Independent sellers may process personal information separately when communicating with customers, arranging payment, fulfilling orders, organizing delivery, providing support or complying with their own legal obligations.

How Information May Be Shared

Independent Sellers

Information may be provided to the applicable seller where necessary to respond to an inquiry, process a request or facilitate a transaction.

Service Providers

Lux Carbon may use third-party providers for website hosting, infrastructure, email delivery, security, analytics, backups, payment processing, anti-fraud services and technical support.

Payment Providers

Where payment functionality is provided by an external payment provider, payment information may be processed directly by that provider.

Legal and Safety Requirements

Information may be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, prevent fraud or abuse, investigate security incidents or protect legal rights.

Lux Carbon does not sell personal information as a standalone data product.

Cookies and Similar Technologies

Lux Carbon may use cookies and similar technologies required for website functionality, authentication, security, preferences, shopping functions and session management.

Subject to applicable law and your choices, optional cookies may also be used for analytics and performance measurement.

More information is available in our Cookie Policy.

Emails and Communications

Lux Carbon may send communications necessary to operate marketplace services, including account notifications, security messages, order or inquiry updates, seller communications and policy notices.

Where marketing communications are used, you may unsubscribe using the method provided in the communication.

International Data Transfers

Lux Carbon operates as an international marketplace. Users, sellers, infrastructure and service providers may therefore be located in different countries.

Personal information may consequently be processed outside the country in which it was originally collected.

Where applicable law requires safeguards for international transfers, Lux Carbon will use an appropriate legal mechanism or permitted safeguard.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining marketplace records, resolving disputes, preventing fraud and complying with legal or regulatory requirements.

When information is no longer required, it may be deleted, anonymized or otherwise securely removed in accordance with applicable requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including:

• Access to personal information processed about you.
• Correction of inaccurate or incomplete information.
• Deletion of eligible personal information.
• Restriction of certain processing activities.
• Objection to certain processing.
• Data portability where applicable.
• Withdrawal of consent where processing is based on consent.
• The right to lodge a complaint with a competent supervisory authority.

To exercise an applicable privacy right, contact contact@lux-carbon.com.

Security

Lux Carbon uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse and destruction.

No website, communication method or storage system can be guaranteed to be completely secure. Users are responsible for keeping account credentials confidential.

Children's Privacy

Lux Carbon is an automotive marketplace intended for users capable of entering into marketplace and commercial transactions. The platform is not directed toward children.

Third-Party Websites and Services

Lux Carbon may contain links to seller websites, manufacturers, payment services, shipping providers or other third-party services.

Those services operate independently and may have their own privacy policies and data processing practices.

Changes to This Privacy Policy

Lux Carbon may update this Privacy Policy from time to time to reflect changes in marketplace functionality, technology, legal requirements or data processing practices.

The latest version will be published on this page together with the applicable revision date.